30-Day Money Back Guarantee. At ismarthomesecurity, we stand behind our products. If you purchase a new product directly from ismarthomesecurity and are not entirely satisfied, you can return it for a refund within 30 days from the date of purchase. Date of purchase and Proof of purchase are required.


  • Returns in new condition with original packaging and accessories are eligible to receive a refund.
  • Returns must include the receipt or invoice as proof of purchase, as well as a copy of the RMA (Return Merchandise Authorization) issued by ismarthome
  • Returns must be postmarked within 30 days of original ship date.
  • Refund of the sale price and tax of the purchase (shipping charges will not be refunded). Please note that non-defective returns must be returned in new and unused condition along with its original packing materials.
  • Refunds are usually reflected on your card account within 7 business days of ismarthomesecurity’s receipt of your return
  • Customer is responsible for return shipping charges.