Security and Privacy
Security and Privacy
Information we collect
In order to provide you with the best experience with our products and services, we collect various types of information, including both Personal Information and non-personal information. Personal Information is any information that can be used to identify you or link back to you.
Our Websites are not intended for children under 13 years of age, and we do not knowingly collect any personally identifiable information from children under 13.
While we strive to use commercially acceptable means to protect your personally identifiable information, we cannot ensure or warrant the security of any information you transmit to us or receive from us. You can help protect your information by creating a strong password to access your online account and by accessing your account only through a personal computer or device, as opposed to public computers or public means.
Information you provide to us
We collect personal information you knowingly provide to us. For instance, when you register for an account on any of our Websites (a "Smarthome Account"), shop on the Websites or respond to a survey, you may provide to us your name, address, phone number, email address, and credit card or other payment information. When you shop on our Websites we collect the information about the products you purchase from us. When you interact with our customer service or technical support teams, you may also provide additional information about the way you are using specific products or the way your network is configured.
If you post any comments or content on our Websites, you should be aware that any personally identifiable information you choose to provide there may be read, collected, or used by third parties. We are not responsible for the information you choose to submit and we cannot guarantee that third parties have not made copies of or will not use such information in any way.
Information collected automatically
When you use our Websites, we automatically collect Operational Data and Usage Data.
Operational Data is information that is needed to provide you with Website functionality, and includes such information as your IP address and your login information. Operational data also includes information you provide to us to accept, process, and fulfill your orders for products and services.
Usage Data is information about how you interact with our Websites, such as click paths through our Websites, the operating system and device types you use to access our Websites, your IP address, and cookie information. Please see "Cookies and Other Tracking Devices" below for more information about browser cookies.
Information received from other parties
We may receive additional information about you from other parties. Any information received from third parties is handled and protected with at least as much care as information you provide directly to us or we collect automatically, and with any additional restrictions imposed by the provider of the information.
Cookies and Other Tracking Devices
Like many other commercial websites, the Websites utilize a standard technology called cookies. Cookies are small strings of text that websites can send to your browser. They cannot retrieve any other data from your hard drive or obtain your email address. Cookies help a website determine that a particular browser or user has previously visited the site. As a result, the cookie helps the site save and remember any preferences that may have been set while the user was browsing the site. We gather and store cookies for users who browse or use the Websites. Using cookies on the Websites provides benefits to you, such as allowing you to maintain your account login information between visits.