Security and Privacy

Secure Ordering

  • Orders placed with us are secure. our web servers are equipped with industry standard data encryption technology that enables anyone using an HTTPS-compatible browser (such as Google Chrome, Mozilla Firefox, Apple Safari, or Microsoft Internet Explorer or Edge) to send and receive data from our servers in encrypted form.
  • All of our Internet hardware is maintained in secure facilities accessible only to authorized Smarthome employees and representatives.
  • Most browsers give an indication that you have a secure connection by showing a closed lock in the address bar at the top of the browser window.
  • If you get a security error, it may be that you have an incompatible browser or you are behind a firewall that does not support encrypted transmissions. You may need to contact your ISP or system administrator to resolve these problems. Please feel free to place your order by phone at 800.762.7846 Mon-Fri 8:00am - 5:30pm PT. Unless otherwise stated, for National Public Holidays which don’t fall in Sundays, hours will be 6:00am - 2:30pm PT.


Information we collect

In order to provide you with the best experience with our products and services, we collect various types of information, including both Personal Information and non-personal information. Personal Information is any information that can be used to identify you or link back to you.

While we strive to use commercially acceptable means to protect your personally identifiable information, we cannot ensure or warrant the security of any information you transmit to us or receive from us. You can help protect your information by creating a strong password to access your online account and by accessing your account only through a personal computer or device, as opposed to public computers or public means.

Information you provide to us

We collect personal information you knowingly provide to us. For instance, when you register for an account on any of our Websites, shop on the Websites or respond to a survey, you may provide to us your name, address, phone number, email address, and credit card or other payment information. When you shop on our Websites we collect the information about the products you purchase from us. When you interact with our customer service or technical support teams, you may also provide additional information about the way you are using specific products or the way your network is configured.

If you post any comments or content on our Websites, you should be aware that any personally identifiable information you choose to provide there may be read, collected, or used by third parties. We are not responsible for the information you choose to submit and we cannot guarantee that third parties have not made copies of or will not use such information in any way.

It is not mandatory to provide any of the personal information described above, but if you choose not to provide it we may not be able to effectively provide you with our products or services, and you may not be able to use portions of our Websites. If you provide us with your personally identifiable information, you will be deemed to have consented to the collection, use and disclosure of such information as described in this Privacy Policy.

Information collected automatically

When you use our Websites, we automatically collect Operational Data and Usage Data.

Operational Data is information that is needed to provide you with Website functionality, and includes such information as your IP address and your login information. Operational data also includes information you provide to us to accept, process, and fulfill your orders for products and services.

Usage Data is information about how you interact with our Websites, such as click paths through our Websites, the operating system and device types you use to access our Websites, your IP address, and cookie information. Please see "Cookies and Other Tracking Devices" below for more information about browser cookies.